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Introduction
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In order to get all the customer services that we provide to each of our customers. There is some standard procedures that they need to follow. However, getting these services is as easy as 123 where you have an option to reach us by:
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- Call our Call Centre at 082-236633
- email to helpdesk@sains.com.my about your problem
- Lodge a computerisation-related faults, feedback or request for service
electronically through our online call centre system here.
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If you are requesting a customer service by calling our call centers or helpdesk, please provides the following information:
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PERFORMANCE RELATED CALLS
1. Your name
2. Organization name
3. Are you facing the slowness in accessing SarawakNet as well?
4. What ANGKASA module that you are using?
5. What function that you are accessing?
6. What were you doing before the system becomes slow, please describe?
7. When was the slowness happen(date and time)?
8. What is the error message that you are getting?
9. Which computer that you are using?
10. Is other computer using the application also facing the slowness?
NON-PERFORMANCE RELATED CALLS
1. Your name
2. Organization name
3. What ANGKASA module that you are using?
4. What function that you are accessing?
5. What were you doing before the error occurs, please describe?
6. What is the error message that you are getting?
7. Have you retry to see if the problem still exist?
8. Which computer that you are using?
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