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1. General
2. Acquisition
3. Cataloging
4. Serials Management
5. Circulation
6. Member Management
7. Reports
8. Administration
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General
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1. What is ANGKASA?
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- ANGKASA is a web-based library automation system.
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2. What does ANGKASA stands for?
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- ANGKASA is a product name. In Malaysian language, it means wide space. It was initially called UNCASA, which stands for Union Catalogue of Sarawak.
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3. How is ANGKASA different from other library automation systems?
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- ANGKASA is a web-based library automation system. Thus, you only need to subscribe its services and you can get all the support for the system. Backups will also be done for you, so you save the extra work of doing it. Setting up the system is also easy, as you do not need to install it into local computer. All you need to have is an Internet connection and a browser!
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4. What is the relationship between ANGKASA and LibraryNet?
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- ANGKASA is a web-based library automation system while the LibraryNet is a portal integrating all the libraries together.
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5. What do I need in order to be able to use ANGKASA?
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- Since ANGKASA is a web-based system, all you need to have is a browser that supports HTML, JavaScript, and CSS. Recommended browsers are Netscape 4.7x and IE 5.x Besides that, you also need to have an Internet connection.
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6. Do subscribing libraries need to pay any sum of money for the upgrade of the ANGKASA?
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- No. Subscribing libraries only need to pay for subscription fees for the usage of ANGKASA system.
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7. How do my library subscribe to ANGKASA?
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- For more information, please contact the vendor.
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8. Do I have to pay extra for the support of ANGKASA?
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- No. Support for ANGKASA is included in the subscription fee.
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9. Who and how should I contact if I face some problem with the usage of the ANGKASA?
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- Please report any problem to your librarys administrator and he/she will solve it if there is any general problem. For more specific problems, you can either ask your administrator or contact us.
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Acquisition
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1. How to select the supplier, supplier's contract, currency and annual budget when creating the new PO Title?
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- Click on the "Select" button besides the relevant field and a search screen will be displayed to allow searching and clicking on the arrow icon of the search result in order to insert the value to the relevant field.
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2. How to keep track of contracts if it contains different discount rate for different kind of materials?
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- Create each particular contract for each type of discount rate that mean however there is only one physical contract but if it contains three different discount, then you have to create three different contracts in order to cater this situation. In order to keep track the amount of the contract, you have to create an annual budget record.
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Cataloging
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1. Does the cataloguing follows any of the international cataloguing standards?
- Yes. We use the USMARC.
2. What types of collection items that I can catalogue using ANGKASA?
- Anything that is catalogue-able.
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Serials Management
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1. What is serials management?
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- Serials management is the process of tracking of periodicals in the library. A serial management is different from other items because the items are issued in successive parts at regular or irregular intervals and is intended to be continues.
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2. Can I use my own serializing standards on ANGKASA?
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- This is not advisable as we are practicing the MARC (Machine Readable Cataloging) format in ANGKASA, which is the most widely used data format emerged from a Library of Congress led initiative begun thirty years ago. MARC became USMARC in the 1980s and MARC 21 in the late 1990s. It provides the mechanism by which computer exchange, use and interpret bibliographic information and its data elements make up the foundation of most library catalogs used today. To practice on using a standard recording is necessary for information sharing among libraries.
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Circulation
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1. Can I return a book borrowed from one library to another library?
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- Items from one library can be returned to another library if both of them are affiliated to one another. This can be done only if the item is not due or reserved at the origin library.
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2. How can I reprint the item due date receipts of a member?
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- Item due date receipts can be reprinted at member's check out transactions screen. Just click on the outstanding items' due date and the receipt will be printed. For printing current transaction receipt, click on the "Print due date receipt" at the menu bar.
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3. Why there is no report generated when I click on the "Print Item Due Date Slip", in the members check out transaction screen?
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- To print item due date slip, there must have transactions done a while ago. If the "Current transactions" section is empty, that means no transactions are done, so no slip can be generated. For printing due date slip for items that is categorised under "Outstanding items", please click here.
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4. What should I do if I have check out a wrong item for current member?
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- You can check in the item at the check in screen and re-do the check out transaction with the correct item.
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5. What should I do if the system indicates that the item barcode is not found?
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- Try to search the item at item query section. Search according to title. Check on the item status. If item does not exist, try the fast cataloguing utility accessible from check out transaction screen of the member.
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6. Where can I find the payment of fines for the members?
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- For any types of fines relate to the member, go to member management section. You can also pay circulation related fines at check in section at the point when member check in an item.
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7. How to print due date slip for new items and renewed items?
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- For new items and due date slip, please click on the "Print Due Date Slip" at the top of the members transactions screen (the blue menu bar). Please note that this receipt will only print the transactions that are in the "Current Transaction(s)" section, which is also a greyed section.
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8. How do I check out an item for corporate accounts?
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- You will need to find the corporate account name for the current patron, which in most cases are their company information. Find the account like finding normal member account. Once logged into the members transaction page, please enter the name of the patron and his/her IC number to keep track of it. Once done, scan in item barcode number at the item barcode input textbox.
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Member Management
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1. Does member management include staff management?
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- No. This system does not do staff management. Staffs are also member of a library but may have special privileges depending on individual library policy.
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2. Why I cannot connect to Internet service at my library?
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- To connect to Internet service at a library, you have to logon twice. Use your logon name and password provided when you register at the library. For further help, please contact your library administrator.
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3. How to upgrade the registration of member from one type of member group to another?
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- First, set the registration status to "not active" and save the transaction. Then, click on "Add Registration" from the menu in order to create a new registration and choose the new member group.
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4. What should I do if I accidentally performed a new registration instead of membership renewal?
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- Please contact us for any problems regarding accidental wrong transactions.
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Reports
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1. I have clicked on a report to print. After the report is displayed, the printer still does not print. Why?
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- Reports are first generated for printing on request. Once displayed, you have an option to print the report or not. If you really want to print the report generated, click on the print button, which is normally represented by a small printer icon to print to the printer. For more copies, click the icon again.
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2. The printer does not want to print even after I clicked on the printer icon at my report for many times. Why?
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- Some possibilities are that the printers connected to your the computer is not configured properly. Please contact your librarys administrator for further help.
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Administration
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1. I cannot access the system access set-up.
- Please contact your library administrator for further information.
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